Privacy Policy

Privacy Policy

This Privacy Policy describes how Elite Vape (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

If you have questions about this policy, need more details about our privacy practices, or wish to file a complaint, please contact us at:
Email: support@elitevape.com

Collecting Personal Information

When you visit the Site, we collect details about your device, interactions with the Site, and the information required to process purchases. Additional data may be collected if you contact us for customer support. Any information about an identifiable individual is referred to as “Personal Information” in this policy.
Device Information
  • Purpose of Collection: To ensure the Site loads correctly, analyze Site usage, and optimize user experience.
  • Source of Collection: Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Personal Information Collected:
    • Browser type
    • IP address
    • Time zone
    • Cookie details
    • Pages viewed
    • Search terms
    • Site interactions
Order Information
  • Purpose of Collection: To process and fulfill orders, including payment processing, shipping, and providing order updates. Additionally, to screen for fraud and provide customer support.
  • Source of Collection: Collected from you during the checkout process.
  • Personal Information Collected:
    • Name
    • Billing and shipping address
    • Payment details (including credit card numbers)
    • Email address
    • Phone number

Customer Support Information

  • Purpose of Collection: To provide effective customer support.
  • Source of Collection: Collected from you when you contact us.
  • Personal Information Collected: Any information you provide during the support process.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion.

Sharing Personal Information

  • We share your Personal Information with third-party service providers to help provide our services and fulfill our contracts with you. Examples include:

    • Compliance with Laws: Sharing information to comply with applicable laws, subpoenas, or other legal requests.
    • Advertising Partners: Sharing information with partners to provide targeted advertisements or marketing communications.

    Examples of Third-Party Services:

    • Google Analytics: Helps us understand customer usage of the Site. For more details on how Google uses your information, visit: Google Privacy Policy. To opt-out, visit: Google Analytics Opt-Out.
    • Advertising Platforms: Sharing Site usage and purchase information with platforms like Google, Facebook, and Bing for targeted advertising.

Behavioural Advertising

We use your personal information to provide targeted advertisements or marketing communications that we believe may interest you. To learn more about how targeted advertising works, visit: Network Advertising Initiative.

You can opt out of targeted advertising here:

You can also opt out by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your personal information to:

  • Provide our services to you.
  • Process payments and fulfill orders.
  • Communicate with you about updates, promotions, and offers.
  • Screen for potential risk or fraud.

Lawful Basis (For EEA Residents)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent.
  • To perform the contract between you and the Site.
  • Compliance with legal obligations.
  • To protect your vital interests.
  • Legitimate interests, provided these do not override your rights.

Retention

We retain your personal information for our records unless and until you request deletion. For more information on your right to erasure, see the Your Rights section below.

Automatic Decision-Making

We do not engage in fully automated decision-making that significantly affects your rights. Certain temporary measures, such as blacklisting IPs for security purposes, may apply.

Your Rights

GDPR (For EEA Residents)

If you are a resident of the EEA, you have the right to:

  • Access the personal information we hold about you.
  • Port this information to a new service.
  • Request correction, updates, or erasure of your personal information.

To exercise these rights, contact us using the details provided above.

CCPA (For California Residents)

If you are a resident of California, you have the right to:

  • Access the personal information we hold about you (Right to Know).
  • Request correction, updates, or erasure of your personal information.

To exercise these rights, contact us using the details provided above.

Cookies

We use cookies to enhance your browsing experience and provide our services. Cookies allow the Site to remember your actions and preferences, making your experience smoother.

Types of Cookies We Use:

  • Functional cookies
  • Performance cookies
  • Advertising cookies
  • Social media cookies

For more information about managing cookies, visit All About Cookies.

Do Not Track

We do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons.

Complaints

If you wish to file a complaint, please contact us using the details above. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Thank you for choosing Elite Vape!