Refund and Returns Policy

Refund Policy

At Sleek Vape, we are committed to ensuring customer satisfaction. Please review our refund and return policy below for more details.

Returns

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

How to Start a Return

  • Contact us at support@sleekvape.com to initiate the return process.
  • If your return is approved, we’ll provide you with:
    • A return shipping label.
    • Instructions on how and where to send your package.

Note: Items sent back to us without prior approval will not be accepted.

For any return-related questions, feel free to contact us at support@sleekvape.com.

Damages and Issues

Inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

We’ll evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods: Food, flowers, plants, etc.
  • Custom products: Special orders or personalized items.
  • Personal care items: Beauty products.
  • Hazardous materials: Flammable liquids, gases, etc.

Additionally, sale items and gift cards are non-returnable.

If you’re unsure about your item’s eligibility for a return, contact us for clarification at support@sleekvape.com.

Exchanges

  • To exchange an item:

    1. Return the original item by following the return process.
    2. Place a separate order for the new item once your return is accepted.

    This ensures the fastest way to get what you need.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union:

  • You have the right to cancel or return your order within 14 days, for any reason and without justification.
  • The returned item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

Refunds

Approval Process

  • Once we receive and inspect your return, we’ll notify you if the refund is approved.

Refund Method

  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please note that banks or credit card companies may take additional time to process and post the refund.

Delayed Refunds

  • If more than 15 business days have passed since your refund was approved, contact us at support@sleekvape.com for assistance.
We appreciate your understanding and are here to make your shopping experience seamless and enjoyable!